WrkPlan strives to be convienient and the best product for your company. We came up with HelpDsk to help you, our customers to better use our system.
Our Helpdesk Help Center is available to all WrkPlan customers and includes:
Search our help article database for articles, videos and more to be able to answer your questions at any hour.
Helpful articles are also suggested while typing in your searches to find you even more content.
Submit and track your support tickets through our intuitive interface.
If there has previously been questions or tickets on a subject we add them to the system to help our clients so you don't have to go through the ticket process
Still don't see what you are looking for? You can submit a ticket and one of our support staff will get back to you as quickly as possible.
See your tickets at a glance.
If you have the permissions you will also be able to see your company's tickets in one easy to read dashboard.
HelpDsk reports help you keep on top of your support hours spent.
With our Hours Spent report lets you see the hours each employee uses from your support package. You can also see the hours for your whole company.
For administrators we also have the Transaction report so you can see your billing history
Guide to Reports
WrkPlan has extensive reporting capabilities. Sometimes the amount of reports and where to find them may seem daunting so we came up with a guide to reports to help you get the most out of WrkPlan.
You can print out the guide or view it online anytime you need to locate a specific report in our system
Sometimes terms in our system may be interchangeable. To help keep terms straight we created an easy to use glossary for you.
Many functions in Wrkplan use step by step processes
Our Cheat Sheets are easy to follow and print out.